2.Collecting Your Data
2.1By ‘personal data’ we mean identifiable information about you, such as your name, email address, geographical address for billing and for delivery purposes, telephone number. We are the controller of the personal data provided to us or collected by us.
2.2We will collect your personal data that you provide to us when you:
• register on our website;
• order goods from us;
• register for a discount voucher;
• subscriber to our newsletter;
• engage with us on social media;
• provide a review or testimonial to us;
• respond to a survey;
• otherwise contact including with queries, comments or complaints.
All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. You must not register under someone else’s name.
2.3When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
2.4If you use our website, we may collect some information automatically, such as your IP address and device type. We also collect information about what pages you looked at and what links you clicked. For more information on this, please see the Cookie section below.
3.Lawful use of your personal data
3.2 We use your personal data to supply goods to you that you have ordered, and to deal with any follow up issues, including to manage your account, process orders, payments, deliveries, returns and refunds in accordance with our Terms.
3.3 We use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.
3.4We may also use your personal data for our legitimate interests including to improve our goods and website, and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
4.Who do we share your data with?
4.1For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, fulfilment houses, customer service providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
5.1You may sign up to receive marketing emails from us.
5.2You can choose to no longer receive marketing emails from us from us by contacting us at firstname.lastname@example.org or clicking unsubscribe from a marketing email. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
6.Where we hold and process your personal data
6.1Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data), or to a third party where we have approved transfer mechanisms in place to protect your personal data.
8.1We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. For example, our website is SSL Cerfitied, passwords are encrypted and we regularly back up our system. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to the system will always remain secure.
9.1You have a number of rights under applicable law. To exercise any of these rights, please at email@example.com or 01322470213.
9.2You have the right to obtain from us a copy of the personal data that we hold for you or request that we transfer your personal data to another service provider.
9.3You can also require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
9.4You also have the right at any time to require that we delete your personal data that we hold for you, but please note if you do this, we shall not longer be able to accept your orders for goods.
9.5At any time, you can withdraw your consent to receive our marketing newsletter; but please note that we will continue to contact you in relation to the your account with us.
9.6Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.
9.7 If you have any complaints in relation to this Privacy & Cookies Policy or otherwise in relation to our processing of your personal data, please contact firstname.lastname@example.org or 01322470213. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority
10.Retention of personal data
10.1We retain your personal data in accordance with applicable laws. The length of time we keep your personal data depends on what it is and whether we have an on-going business need to retain it (for example, to provide you with goods or to comply with applicable legal, tax or accounting requirements).
10.2We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an on-going business need to retain it, in accordance with our data retention policies and practices. Following that period, we shall make sure it is deleted or made it anonymous within our systems.
Last updated: June 2018