Privacy Policy

DRAY N BLUE Privacy & Cookie Policy

1. Introduction

1.1​The DRAY N BLUE website is owned and operated by Dray N Blue of 85 Great Portland Street, First Floor, London, W1W 7L (we, us). By downloading, accessing and using the Site or otherwise providing personal data to us you agree to be bound by this Privacy & Cookie Policy (the Privacy & Cookie Policy) and the terms and conditions accessible in our website (the Terms). The Privacy & Cookie Policy and the Terms affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by this Privacy & Cookie Policy and/or the Terms, do not download, access or use our website. If you have any questions, you can contact us on or 01322470213.

1.2​We reserve the right to update this Privacy & Cookie Policy from time to time at our discretion. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy & Cookies Policy so that you are aware of any changes to it.

2.​Collecting Your Data

2.1​By ‘personal data’ we mean identifiable information about you, such as your name, email address, geographical address for billing and for delivery purposes, telephone number. We are the controller of the personal data provided to us or collected by us.

2.2​We will collect your personal data that you provide to us when you:

• register on our website;
• order goods from us;
• register for a discount voucher;
• subscriber to our newsletter;
• engage with us on social media;
• provide a review or testimonial to us;
• respond to a survey;
• otherwise contact including with queries, comments or complaints.

All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. You must not register under someone else’s name.

2.3​​When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

2.4​If you use our website, we may collect some information automatically, such as your IP address and device type. We also collect information about what pages you looked at and what links you clicked. For more information on this, please see the Cookie section below.

2.5​You may of course from time to time provide further information to us that relates to you and we shall process all such personal data in accordance with this Privacy & Cookie Policy. However, we do not collect and ask that you do not provide any ‘special categories’ of personal data such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

3.​Lawful use of your personal data

3.1 ​We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy & Cookie Policy are: consent (where you choose to provide it), performance of our contract with you; legal compliance; and legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

3.2 ​We use your personal data to supply goods to you that you have ordered, and to deal with any follow up issues, including to manage your account, process orders, payments, deliveries, returns and refunds in accordance with our Terms.

3.3 ​We use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.

3.4​We may also use your personal data for our legitimate interests including to improve our goods and website, and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

3.5​We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for audit purposes and to contact you about changes to this Privacy & Cookie Policy.

4.​Who do we share your data with?

4.1​For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, fulfilment houses, customer service providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.


5.1​You may sign up to receive marketing emails from us.

5.2​You can choose to no longer receive marketing emails from us from us by contacting us at or clicking unsubscribe from a marketing email. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

6.​Where we hold and process your personal data

6.1​Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data), or to a third party where we have approved transfer mechanisms in place to protect your personal data.


7.1​This site uses cookies. For more information, please see our Cookie Policy


8.1​We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. For example, our website is SSL Cerfitied, passwords are encrypted and we regularly back up our system. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to the system will always remain secure.

9.​Your rights

9.1​You have a number of rights under applicable law. To exercise any of these rights, please at or 01322470213.

9.2​You have the right to obtain from us a copy of the personal data that we hold for you or request that we transfer your personal data to another service provider.

9.3​You can also require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.

9.4​You also have the right at any time to require that we delete your personal data that we hold for you, but please note if you do this, we shall not longer be able to accept your orders for goods.

9.5​At any time, you can withdraw your consent to receive our marketing newsletter; but please note that we will continue to contact you in relation to the your account with us.

9.6​Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

9.7​ If you have any complaints in relation to this Privacy & Cookies Policy or otherwise in relation to our processing of your personal data, please contact or 01322470213. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner, see or if you are based outside of the United Kingdom, please contact your local regulatory authority

10.​Retention of personal data

10.1​We retain your personal data in accordance with applicable laws. The length of time we keep your personal data depends on what it is and whether we have an on-going business need to retain it (for example, to provide you with goods or to comply with applicable legal, tax or accounting requirements).
10.2​We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an on-going business need to retain it, in accordance with our data retention policies and practices. Following that period, we shall make sure it is deleted or made it anonymous within our systems.


11.1​If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

11.2.​This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: June 2018