Terms and Conditions

DRAY N BLUE: Online Terms and Conditions
1.1 The DRAY N BLUE website www.Draynblue.com is owned and operated by DRAY N BLUE a company registered in England and Wales and registered office at 85 Great Portland Street, First Floor, London W1W 7LT (we, us). By downloading, accessing and using the Site you agree to be bound by these terms and conditions (the Terms) and the privacy policy accessible in the Site (the Privacy Policy). The Terms and the Privacy Policy affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms and/or the Privacy Policy, do not download, access or use the Site. If you have any questions, you can contact us on enquiries@draynblue.com or 01322470213.
1.2 We reserve the right to update these Terms from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. We recommend that you review these Terms before every purchase that you make.

2. Products
2.1 You must be at least 18 years old to buy products on this Site. Proof of identity may be required.
2.2 We try to display the colours of our products accurately on the Site. However, the actual colours you see will depend on your device and we cannot guarantee that your device's display of any colour will accurately reflect the colour of the product on delivery.
2.3 All products are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value.
2.4 Packaging may vary from that shown on the Site.

3. Price, Payment and Delivery
3.1 You must make sure that all information you provide to us, including email and delivery address is accurate. We will not refund you or deliver replacement products if we have delivered the products to the address you provided to us – even if you have not given us your correct address.
3.2 We must receive payment of the whole of the price for the products that you order and the delivery cost before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in the order form. Our acceptance of your order brings into existence a legally binding contract between us.
3.3 The prices payable for products and the costs of delivery are set out on the Site. We reserve the right to change the prices and costs of delivery at any time.
3.4 We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select.
3.5 Products for delivery overseas may be subject to additional charges such as import duties and taxes, which are levied once the products reach the specified destination. We have no control over these charges and cannot predict what they may be. You are responsible for such charges and so we recommend that you contact the local customs office for further information as to the amount of such charges (if any). Please also note that products for delivery overseas may be opened and inspected by customs authorities.
3.6 Additional information on our delivery options can be found at draynblue.com/delivery-options
3.7 Tracking and delivery information can be found via our designated couriers website www.dpdlocal.co.uk

4. Cancellation and Returns
You may cancel your contract with us for the products in accordance with the requirements of this section 4. If you do cancel your contract, you must take reasonable care of the products whilst they are in your possession and they must be returned to us before we can issue your refund. You may try products on, but please ensure that the products do not come into contact with any make up, perfume, body lotions or oils.
To cancel your contract you must notify us in writing within 14 days after the date you receive the products clearly stating the following: your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can notify us by email to Info@draynblue.com, Telephone 01322470213 or write to Dray N Blue, 85 Great Portland Street, First Floor, London, W1W 7LT. (all packages sent to us, without given notice and outside the 14 day notice period, will be sent back to the original shipping address.)
Within 14 days of the notice to cancel, you must send the products back to us at your own cost and risk. We strongly recommend that you send your products back to us via a recorded post service and obtain a certificate of posting. We will not refund you if we do not receive the returned products. Please also make sure you package the products appropriately to avoid damage.
We will refund any sums paid for the products in 7 Working Days of receiving the order and, if you return the whole (not part) of the order, we will refund the delivery costs you paid up to the price of standard delivery.
If you do not return all of the products that you have cancelled, or you do not pay the costs of returning them to us, or the products are damaged during the course of returning the products, we shall be entitled to deduct from the amount to be refunded to you the direct costs of recovering the products or to reflect the loss or damage to the products. Products will have tagging labels attached. We will not issue refunds for any products returned with tagging labels detached .
You may not cancel your contract and return lingerie for hygiene reasons.
The provisions of this section do not affect your statutory rights. If the products we deliver are not what you ordered or are damaged or defective, please let us know and we will either (a) replace any products that are damaged or defective; or (b) refund to you the amount paid by you for the products in question. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

5. Cancellation by us
We reserve the right to cancel the contract between us if (a) we have reason to believe that you are not at least 18 years old; (b) we have insufficient stock to deliver the products you have ordered; (c) we do not deliver to your area; or (d) one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will refund you all sums paid by you but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6. Use of the Site
6.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
6.2 Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you have provided to us.
6.3 The Site is made for your own, personal use. You agree not to try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law.
6.4 The copyright in all material contained in the Site including all information, data, text, images and software is owned by or licensed to us. All rights are reserved.
6.5 The Site may contain links to websites or apps operated by third parties. We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.
6.6 We accept no responsibility for adverts contained within the Site. If you agree to purchase products and/or services from any third party who advertises on the Site, you do so at your own risk. The advertiser, and not us, is responsible for such products and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
6.7 We will use reasonable endeavours to make the Site available to you at all times. However, there may be occasions when access to the Site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We reserve the right to remove any products, content or features from the Site for any reason.

To the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of the Site or the products and we shall have no liability whatsoever to pay any money to you by way of compensation in exceess of the amount paid by you for the products in question.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
The Site is provided ‘as is’ and we exclude all warranties in relation to the site and accept no liability arising from your use of the Site.
7.4 Nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded or limited by English law. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

8. General
8.1 These Terms and the Privacy Policy (as amended from time to time) constitute the entire agreement between you and us concerning your use of the Site and purchases made on the Site.
8.2 If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
8.3 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
8.4 These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: August 2018